Indive Analytics Pty Ltd (ABN 99 638 853 782 ) (“Indive Analytics” or “we”, “us” or “our”) respects the privacy of its customers and other individuals it interacts with. Indive Analytics handles your personal information and if applicable, sensitive information, in accordance with the Australian Privacy Principles and relevant provisions of the Privacy Act 1988 (Cth). There are also other State and Commonwealth laws that Indive Analytics complies with in relation to the interactions and electronic communications we may have with you.
(a) it is impracticable for us to deal with you unless we can identify you; or
(b) we are required or authorised by an Australian law or court/tribunal order, to only deal with identified individuals.
Sensitive information is a subset of personal information that is afforded a higher level of privacy protection under the privacy laws. It includes health information and personal information about an individual’s racial or ethnic origin, political opinions, membership of a political, professional or trade association or trade union, religious or philosophical beliefs, sexual preferences or criminal record.
Other than during the recruitment process, after an accident or in activities aimed at improving services for certain individuals, Indive Analytics generally does not collect sensitive information unless we are required or permitted by law to do so (for example by law enforcement agencies) or by you providing us with your consent.
Indive Analytics routinely collects the following types of personal information:
- Name, contact details and other information submitted to or obtained by us as part of customer complaints, feedback, or other communications (“Customer Service information”);
- Name, contact details, opinions and answers to questions or surveys, social media details as part of our marketing and competition activities (“Marketing Information”);
- Name, date of birth, contact details, professional memberships, criminal record, tax file numbers, bank account details and other information as part of the employee or contractor or consultant recruitment (“Recruitment Information”);
In addition, in the course of complying with legislation, responding to feedback and/or improving our customer services, Indive Analytics may collect sensitive information about an individual’s disability.
Some of the information we collect as described above may also be used for other purposes permitted by law.
(a) Customer Service Information – including when:
- you contact one of our consultants directly and provide your personal information to them or other representative;
- you contact us and agree for your personal information to be provided to us for the purpose of responding to your complaint or feedback;
- you communicate with us via telephone, email, letter, surveys, subscription to initiatives and provide your personal information;
- you send written correspondence to our head office or other location;
- you post information on or directed to any of our social media platforms, including our Facebook page, Instagram, YouTube, LinkedIn or Twitter accounts;
- your authorised representative, a family member or other third party provides us with your personal information.
(b) Marketing Information – when you or your authorised representative enter a competition or promotion on our website, or answer questions and provide information to our corporate affairs, marketing or other departmental representatives.
(c) Recruitment Information – during the recruitment process when we receive applications from individuals or deal with contractors or consultants, and from third parties (e.g. police background checks).
We also protect your personal information and keep it secure. Personal information we collect is held in secure and restricted access systems. Access to these systems or files is restricted to certain Indive Analytics employees who require access to properly perform their work functions.
We also take reasonable steps to protect and keep secure your personal information by:
- imposing access rights and restrictions;
- using confidentiality agreements;
- enforcing internal policies;
- utilising computer generated security tools such as firewalls and data encryption.
We cannot however guarantee that data transmission to or from us over the internet will be totally secure.
Subject to legal requirements, when we no longer require your personal information for any permitted purposes, we take reasonable steps to either destroy or de-identify your personal information. For example, upon completing a marketing competition, all personal information is deleted from our files, with any relevant aggregated de-identified information retained for research and analysis purposes within or outside our business if needed.
- to undertake customer service functions including answering enquiries and complaints and improving our operational and customer service functions;
- to promote our business, provide information to customers, users and the public;
- to undertake research and development activities aimed at better understanding and improving our operations and services;
- to provide report and other information to, or respond to enquiries from, government departments;
- to investigate and take action in relation to suspected serious unlawful activity or misconduct and to prepare for and engage in dispute resolution activity including those arising from accidents or infringements and to deal with insurance agents;
- to protect the safety of our customers and employees and to enable us to respond to emergencies;
- to evaluate applications, make recommendations, and manage and administer the engagement of contractors and consultants;
- for enforcement related activities conducted by, or on behalf of, an enforcement body;
- as required or authorised by law; and
- for any other purpose for which your consent is obtained, such as website competitions.
Any information shared outside Indive Analytics is generally de-identified and aggregated. In the event that any personal information is disclosed outside of the business, Indive Analytics does so in accordance with its privacy obligations.
In the course of its business functions and activities, and where otherwise required or authorised by Australian law or court/tribunal order, Indive Analytics may disclose your personal information to third parties, including to:
- your authorised representatives;
- your insurance agents and representatives;
- Department of Economic Development;
- the State Police;
- Debt collection agencies;
- Competition prize providers; and
- Other third parties to whom you have consented to collect your personal information.
We will endeavour to respond to your request generally within 30 days. We will provide you with access to the information in the manner you have requested where possible. However, we will not provide access in circumstances where:
- access would have an unreasonable impact on the privacy of other individuals;
- the information relates to existing or anticipated legal proceedings with you;
- denying access is required or authorised by an Australian law or court/tribunal order;
- access may prejudice enforcement related activities conducted by, or on behalf of, an enforcement body; or
- other circumstances prescribed by law.
If we do refuse access, we will provide you with written notice of our refusal, explaining why we have made the decision to refuse access, and information on how you can make a complaint if you are not satisfied with our decision.
While we will not charge you for an access request, we may charge you for our reasonable costs in providing access (such as photocopying and postage). We will notify you of any applicable charges prior to processing your request.
You may ask us to correct the personal information we hold about you by contacting us – see details under Contact Us section below. We will respond to your request generally within 30 days. We will take reasonable steps to correct the information if it is inaccurate, out-of date, incomplete, irrelevant or misleading having regard to the purpose for which we hold it. In some circumstances we may require further information from you to support your correction request. If we refuse your correction request, we will provide you with written notice of our refusal, explaining why we have made the decision to refuse to correct your information , and details on how you can make a complaint if you are not satisfied with our decision.
User data which helps us to improve the performance of an Indive Analytics mobile application is collected anonymously, with no data kept to identify a specific end user. Information that is retained, may include the model of mobile phone used to access an Indive Analytics mobile application and its current operating system.
While all data is kept on the servers of the respective social networks, there may be times where Indive Analytics will contact a user and ask them to voluntarily provide contact details for reasons including but not limited to answering customer feedback and sending competition prizes.
From time-to-time Indive Analytics may choose to use other forms of social media. The above principles will apply to such other forms of social media.
Once we have received your written complaint, we will investigate your complaint and provide you with a response within a reasonable time after receipt of your complaint. We may also contact you to discuss the issues and potential options to resolve your complaint.
If you are not satisfied with our response or proposed resolution, you may make a complaint to the relevant State or Commonwealth privacy office.
Last updated April 2020